Intertek strives to be expert in every sectorIn an exclusive interview, Rajesh Saigal, Managing Director, Indian Subcontinent, Intertek, shares how their ethics, expertise and ease make them stand out. Excerpts:Creating organised, efficient businessOne characteristic that is essential for a leader to create an organised, efficient business is to trust team with vision, otherwise organisation will never progress to the next stage. It’s important to remember that trusting own team with own idea is a sign of strength, not weakness. Delegating tasks to the appropriate departments is one of the most important skills one can develop as business grows. The key to delegation is identifying the strengths of one’s team and capitalising on them. Find out what each team member enjoys doing most. Chances are if they find that task more enjoyable, they will likely put more thought and effort behind it. This will not only prove to one’s team that one trusts and believes in them, but will also free one’s time to focus on the higher level tasks, that should not be delegated. It’s a fine balance, but one that will have a huge impact on the productivity of business.Shared valueBuilding a team that has a feeling of shared value has been one of the biggest achievements for Intertek India as well as to Mr Saigal. As an organisation that operates in sector, wherein ‘intellectual capital’ is the key to differentiate and build trust with clients, ensuring that all members of Intertek family are working together toward the same goal. This has helped Intertek emerge as the leader in quality and safety services.The challenging timeWhile each industry has its own set of challenges, one common theme that has emerged is “lack of employable talent”. Employers are having trouble finding the right candidate for the right job. This trend is set to continue for the next 3 years, and the same was also reflected in recent reports.Maintaining industry momentumBuilding understanding and relevance of quality and safety in every aspect of business is the key to help regain and build the industry momentum. This will not only help the sector but will be key to success and growth of all the industries that Intertek works with as the realisation that “quality is king” has dawned on the customers in all fields. On way to become expertIntertek’s vision is led by 3E: ethics, expertise and ease. The company strives to be recognised and acknowledged as the experts in virtually every sector across the globe and the expertise being delivered through team members, who have detailed local knowledge to its customers and the day-to-day environment in which they operate.
