Wartsila opens an expertise center in Navi Mumbai to remotely support its customers

Wartsila has established an Expertise Center in Navi Mumbai, providing remote support to its Middle East and Asia energy customers, ensuring near-100 per cent reliability.

Technology group Wartsila announces the opening of its relocated Expertise Centre in Navi Mumbai, India. The Expertise Centre will provide remote support to its Middle East & Asia energy and marine customers while enabling the company’s ability to grow its services business. The Expertise Centre will act as a central operational hub by integrating all available data sources.

Wartsila is committed to the digital transformation of its operations, leveraging cutting-edge technology to enhance the customer experience and optimise asset efficiency. Globally, Wartsila operates 10 Expertise Centres covering a cumulative engine capacity of nearly 35 GW. Wartsila aims to support all land-based power plants and marine vessels with service agreements to achieve near-100 100 per cent reliability.

“The primary purpose of the Expertise Centre is to be able to harness data, analyse it, and provide technical recommendations that would enhance asset availability and reliability. Our Expert Insight platform utilises AI technology to diagnose assets and detect and predict anomalies, enabling timely intervention and problem resolution. The platform enables real-time collaboration between the asset operator and Wartsila experts for better asset management decisions,” commented Edwin Magesh, General Manager, Operations Management & Technical Support at Wartsila.

Expertise Centres are an integral part of Wartsila’s lifecycle solutions that will help maintain and optimise power plant performance over the lifecycle. In addition, Wartsila offers performance-based agreements where quantifiable targets are mutually agreed upon based on the customer’s business needs. The measurable indicators can include, for example, power availability, reliability, fuel consumption, and emissions. Furthermore, Wärtsilä shares the risks and rewards with the customer.

Venkatesh R, Managing Director, Wartsila India, commented, “Wartsila has been present in India by leveraging digital tools and analytics; we aim to minimise unplanned downtime and optimise the performance of power plants and engines. In essence, Wartsila’s digital Expertise Centres, including the new facility in Navi Mumbai, represent a cornerstone of our digitalisation strategy in the last four decades, providing complete lifecycle power solutions to the Indian marine and energy markets. Wärtsilä India has approximately 550 employees and has more than 4,000 MW of installed generating capacity in the country’s energy sector.