Developing an integrated ecosystem for all post-solar installation needs

With the growing number of solar installations across the country, no dedicated solar company exists to address the post-solar installation experience for end customers. Intello Tech Solutions was founded to fill this  void by providing asset management and related services to end users,” says Kunal Almadi, Partner, Intello Tech Solutions

Maintaining superior quality
Our unique selling point is that we are India’s first 360° post-installation solar experience, targeting both residential and commercial and  Industrial solar customers. We incorporated in 2020 as a company dedicated to provide after-sales support for all solar installations using our technology.

Intello created its own hardware device and ensured product quality. The most obvious example is that all data loggers in India come with an DC adaptor that powers the device, but because the devices are all installed outdoors, their replacements are so frequent that data consistency is never maintained. The IP65 box contains an inbuilt power source for Intello devices. In our company, we have only had 8 replacements out of over 1200 devices installed.

Addressing solar installation challenges
Firstly, large project developers have dedicated maintenance teams, but captive residential and C&I captive users are oblivious to the performance of their system. This  creates difficulties in developing tools to detect faults and the possibility of generation loss. To address this, we developed advanced analytics such as the Site Health Meter, which displays the site’s performance status. This enables us to compare active sites geologically and assess site conditions.

The second factor is the availability of skilled labour for rooftop installation and EPC companies for rooftop customer complaint resolution. According to one of our  rooftop solar audits, 25 per cent of all rooftop solar systems are either exposed or pose a risk due to faulty wire positioning.

Intello is addressing this issue by introducing AMC packages that include thorough maintenance check-ups to ensure that solar panels and structures are tightened; appropriate cable connections; insulator, fuse, and  earthing placements; conduit dressing; monitoring inverter functions and operations. We address all of these aspects in our AMC to increase its generation by nearly 30 per cent. This will also increase the lifespan of the solar system.

Business expansion plans 
We intend to acquire more customers through our portal, even if it means installing free devices at all solar sites where we can establish client contact.

We are also  considering expanding our inverter repair capacity. On inverters sold in India, many Chinese manufacturers are unable to provide replacement services or extend  warranties.

Customers do not know where to get solar panels repaired after installing them, and there are no experts in the market to help them. We are gradually developing advanced analytics within our existing software, which not only tracks and analyses solar generation and grid import but also provides energy analytics on the total load of the customer, whether residential or C&I.  The Intello Monitor, with its  hardware device, will allow the customer to see how his electricity bill is divided into categories such as entertainment, washing and heating, lighting, always on, air conditioning, mobility (EV), and so on.

Key products, services, and businesses at Intello

Intello Monitor: It’s an Independent  Solar Monitoring Web Portal with a Mobile Application for B2B and B2C Customers that includes Advanced Performance Analytics and Solar Predictions, a Central Dashboard, O&M Scheduling, Reporting, and other features.

Intello Data Loggers for Monitoring: Developed after years of R&D and testing over 10 other prototypes. The Intello Data Logger has been built with an inbuilt power source that is one of the most reliable devices available on the market currently. Our hardware can communicate with all solar inverters available in the market.

Intello DG/Grid Management  System: The Intello DG/Grid Management System has an inbuilt Remote Monitoring System that not only monitors the performance of the solar plant but also synchronises its active power output with the grid and/ or DG from the same device. This is the only intelligent device in the country to analyse and  record the solar generation deemed loss when in function.

Intello’s service portfolio includes AMCs for Solar users by offering periodic monitoring, maintenance through technical and other assistance as and when required.